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Welcome to our website, This website is published and maintained by Gladwell & Patterson (the trading name for W.H.Patterson Ltd.) By accessing and using the Website, and/or using the services offered on or through the Website (the “Services”), you are accepting and consenting to our Privacy Policy.

Gladwell & Patterson respects the privacy rights of its online customers and subscribers and recognises the importance of protecting the information collected about them. Our Privacy Policy states how we collect, store and use the information that you provide us with.

This privacy policy may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.


Please contact if you have any questions relating to our Privacy Policy.



Your privacy is important to us. When you use our Website, we may collect certain information from your computer and, depending on the “Services” you use, we may ask you for “Personal Information” (as defined below). This Privacy Policy explains generally what information we collect, how we use it, and under what circumstances it might be shared outside Gladwell & Patterson.

Information Collected

  1. “Personal Information,” for purposes of this Policy, means such information as your name, contact information and affiliation. We will not collect any Personal Information about you without first explicitly asking you for it. By providing Personal Information to this Website, you understand and consent to the collection, maintenance, processing, and transfer of such information in and to the United Kingdom and other countries.

  2. “Anonymous Information.” Through your use of the website, we may also gather certain information that does not identify you individually (“Anonymous Information”). We collect and store certain other information automatically whenever you interact with this website. For example, we collect your IP address, browser information and reference site domain name every time you visit this website. We also collect information regarding user traffic patterns and site usage. This information is used to analyze and improve this website and to provide our users with a fulfilling experience.

Use of Information

As a Gladwell & Patterson subscriber, we will send to you via email items we feel will be of interest to you such as newsletters, Private View invitations and marketing emails.

We may from time to time ask you for feedback to help us improve our website and services to you.
We will hold on to your information for as long as is necessary to provide support-related reporting. We will also hold on to your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.
All “User Information” is stored electronically on a secure server. Gladwell & Patterson takes data security seriously, and we use appropriate technologies and procedures to protect personal information.

Disclosure of Information Outside of the Gladwell & Patterson

It may be necessary to pass some of your information on to our third party service providers such as our dispatch service and delivery companies, all of whom are vetted by Gladwell & Patterson in order to protect your privacy.

We sometimes use third parties to help us operate the Website, and in doing so such third parties might have access to “User Information” in order to carry out their services to us. In addition, Gladwell & Patterson may disclose “User Information” to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law. We also may disclose “User Information” when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Website, or anyone else that could be harmed by such activities.


We use cookies when you visit our site. There are four main types of cookies – here is how and why we use them.

  1. Site functionality cookies – these cookies allow you to navigate the site and use our features.

  2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

  3. Customer preference cookies – when you are browsing, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.

  4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.


Gladwell & Patterson takes reasonable steps to protect the security and integrity of all “User Information”.

Changes to this Agreement

Gladwell & Patterson retains the right to revise this Policy, in whole or in part, at any time. Your use of the Website or any Content or Services after any particular revision of this Policy will constitute your acceptance of the revised Policy.


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you.

If you have consented to receive marketing, you may opt out at a later date.

Your Rights

You have a right at any time to stop us from contacting you for marketing if you no longer wish to be contacted.

Our digital marketing is managed by a third party – Entroxy Ltd.

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